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Available for Pearl Voice only.
Recording node cover
Recording node cover
The Start Recording node gives you control over when call recording begins in a Pearl Voice flow.

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What it does

Starts recording at the exact point where Pearl reaches this node in a Pearl Voice flow. Recording is usually managed at campaign level. In most cases, calls are recorded automatically according to the Recording settings in your Inbound Campaign or Outbound Campaign settings.
Feature-flagged node. Start Recording is hidden by default and is not available in every workspace or plan.
To add it to your flow, ask PearlVibe in natural language:
Example prompt for PearlVibe
Add a Start Recording node after Pearl asks the caller for permission to record the call.
If Start Recording does not appear in the toolbar or add-node panel after asking PearlVibe, it is not enabled for your account.

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When to use it

Use Start Recording when recording should begin only after a specific moment in the call:
Use caseRecording begins
DisclosureOnce Pearl informs the caller the call may be recorded
ConsentOnce the caller agrees to be recorded
Specific branchesOnly on selected paths of the flow
ComplianceWhen a process requires recording to begin later in the call

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How it works

Automatic recording is configured in your Inbound Campaign or Outbound Campaign settings. When it is enabled, recording begins at the start of the call and you do not need this node. To trigger recording from the flow instead, set it up as a conditional action:
1

Disable automatic recording

Turn off automatic recording in the relevant Inbound or Outbound Campaign settings, so recording starts only from the flow.
Disable the automatic recording option in campaign settings
Once automatic recording is disabled, any call that does not reach the Start Recording node will not be recorded. Make sure every path that requires a recording leads to the node.
2

Ask for consent (optional)

Add a Dialogue node before Start Recording to explain the recording policy and collect the caller’s answer. Start Recording does not ask for permission by itself.
3

Route the consent path

Use a conditional transition to send callers who agree to the Start Recording node.
4

Place the node

Put Start Recording exactly where recording should begin. It has no configuration fields, it is an action marker inside the flow.
Start Recording node placed in a Pearl Voice flow
Recordings are always active during test calls, regardless of this node or your campaign recording settings.