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One of the powerful actions available during a call in NLPearl.AI is the Transfer Call feature. This allows your Pearl to transfer a call from itself directly to any phone number you specify.

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How to Configure Transfer Call

To set up a Transfer Call action, while you are creating a Pearl, you need to provide two key pieces of information:
1

Phone Number

This is the phone number to which you want the call to be transferred. Ensure that the phone number is accurate and can accept calls from your activity’s assigned phone number.
2

When to Trigger

This field specifies the conditions under which Pearl should transfer the call. For example, you might set it to “when the customer asks to speak to a manager” or “when the prospect is ready to make a payment.”

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Important Considerations

Country Code Matching: Your Pearl will be connected to an activity with a specific phone number assigned to it. If the phone number you choose for the transfer call does not match the country code of the activity’s assigned phone number, the Pearl cannot be linked to that activity. Ensure that the phone numbers are compatible to be able to affect it to your Inbound/Outbound Activity.

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Example Usage

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+1234567890
Phone Number
When to Take Action “When the customer asks to speak to a manager”
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+1987654321
Phone Number
When to Take Action “When the prospect is ready to make a payment”