General
Getting Started
Welcome to NLPearl! We’re excited to have you onboard. This guide will walk you through the steps from registration to utilizing the full potential of our platform, including creating Pearls, managing activities, and understanding our billing system.
Registration and Initial Setup
When you first register on our platform, we offer a few complimentary minutes and the ability to create Pearls to test a few calls. This allows you to get a feel for our system without any initial commitment.Trial Phase
During the trial phase, you can:Create Pearls
Set up your conversational flows and test a few calls to understand how our AI agents operate.
Complimentary Minutes
Utilize the included minutes provided to make initial test calls.
However, note that at this stage, access to full inbound and outbound activities is restricted. To unlock the complete range of features, you need to subscribe to a plan.
Subscribing to a Plan
Once you subscribe to a plan, you unlock the full potential of the NLPearl.AI platform. Here’s what you get:Full Access to Activities
Engage in both inbound and outbound activities with no restrictions.
Included Agents
Receive a number concurrent agents based on your subscription plan, which will be automatically available for your activities.
Included US Phone Numbers
All our plans include at least one free US number.
Included Minutes
Each plan comes with a set of call minutes included.
Credits and Minutes Usage
Each minute of your calls will be deducted from the minutes included in your plan. Once the minutes are exhausted, your credits are being used. Credits can also be used to purchase additional agents or phone numbers if you have sufficient balance.
Auto-Recharge
To ensure uninterrupted service, we recommend activating the auto-recharge feature, in order to add credit to your account. You can find it in the Billing Section under the Settings Page. This will automatically top up your account to a target balance when it falls below a defined threshold, ensuring your operations continue smoothly without any disruptions due to insufficient funds.
Pricing and Credits
The price for additional minutes varies based on your subscription plan.Managing Your Credits
Once you exhaust your credits, your account will go through two stages:- Limited Activities: When your credits are below zero, your activities will continue, but the number of concurrent agents per activity will be reduced to one.
- Blocked Activities: If your account reaches a debt of 10% of your monthly subscription price, all activities will be suspended until you recharge your credits.