PearlVibe is how you build your AI voice agent. Describe what you need in a single prompt - PearlVibe generates the agent’s personality, conversation flow, knowledge base, and connected actions.
1
Write your prompt
When you land on the platform, the PearlVibe chat is right in front of you. Describe what your agent should do - be specific about the tone, language, and actions you need. Here are a few examples you can use as a starting point:
2
Review and refine
PearlVibe generates a complete agent configuration. Review the conversation flow, variables, and actions. Adjust anything that needs fine-tuning.
Hospitality - Hotel Concierge
Create an inbound AI voice agent for a luxury hotel.The agent should answer guest calls 24/7, handle room reservations,check availability, process room service requests, and provideinformation about hotel amenities and local attractions.If a guest requests a VIP arrangement or has a complex request,transfer the call to the front desk. Send a confirmation emailafter every booking. Speak in a warm, professional tone.Support English, French, and Spanish.
Healthcare - Appointment Scheduling
Create an inbound AI voice agent for a medical clinic.The agent should schedule, confirm, and reschedule patient appointments.Collect the patient's name, date of birth, reason for visit,and insurance provider. Send an SMS reminder 24 hours beforethe appointment. If the patient describes an urgent medical situation,transfer immediately to the on-call nurse. Tone should be calm,empathetic, and reassuring. Support English and Spanish.
E-commerce & Retail - Cart Recovery & Support
Create an outbound AI voice agent for an online store.The agent should call customers who abandoned their cart in thelast 24 hours, remind them of the items they left, offer assistancewith any questions, and provide a 10% discount code if they'rehesitant. Collect the reason for abandonment as a variable.If the customer wants to speak to a human, transfer to thesupport team. Tone should be friendly and helpful, not pushy.
Legal - Client Intake & Consultation
Create an inbound AI voice agent for a law firm.The agent should handle new client intake calls by collectingthe caller's name, contact information, case type (personal injury,family law, criminal defense, etc.), and a brief descriptionof their situation. Qualify the lead based on case type and urgency.If the case qualifies, schedule a consultation with an attorney.Send a confirmation email with the appointment details.If the matter is urgent, transfer directly to a lawyer.Tone should be professional, confidential, and reassuring.
Utilities - Service & Outage Support
Create an inbound AI voice agent for a utility company.The agent should handle outage reports, billing inquiries,service activation requests, and meter reading appointments.Collect the customer's account number and service address.If the customer reports a gas leak or emergency, transferimmediately to the emergency line. For billing disputes,transfer to a specialist. Send an SMS confirmation forany scheduled technician visit. Tone should be clear,helpful, and efficient.
Education - Admissions & Enrollment
Create an inbound AI voice agent for a university admissions office.The agent should answer prospective student inquiries about programs,application deadlines, tuition, financial aid, and campus visits.Collect the student's name, program of interest, and preferredstart date. Schedule campus tours and admissions consultations.Send a follow-up email with program details and application links.If a parent or student has a complex financial aid question,transfer to an admissions advisor. Friendly and encouraging tone.Support English and Spanish.
Telecommunications - Tech Support & Billing
Create an inbound AI voice agent for a telecom provider.The agent should handle billing inquiries, plan changes,SIM activation, and basic technical troubleshooting (restart router,check signal, verify coverage). Collect the customer's account numberand phone number for verification. If the issue requires advancedtechnical support or the customer wants to cancel, transfer toa retention specialist. Schedule fiber installation appointmentswhen requested. Send a confirmation SMS after any plan change.Professional and patient tone.
Call Center - Multi-Purpose Support
Create an inbound AI voice agent for a BPO call center.The agent should handle first-level support across multiple clients:answer FAQs, log support tickets via API, collect customer information(name, account number, issue description), and route complex casesto the appropriate department. If the caller requests a callback,schedule one and send a confirmation SMS. The agent should be ableto handle unlimited simultaneous calls with consistent quality.Neutral, professional tone. Support English, Spanish, and French.
Insurance - Claims Intake
Create an inbound AI voice agent for an insurance company.The agent should handle first notice of loss calls by collectingthe policyholder's name, policy number, type of incident,date and location of the event, and a brief description.Log everything via API to the claims management system.If the claim sounds urgent or involves injury, transferto a senior claims adjuster immediately. Tone should becalm, professional, and supportive.
Debt Management - Payment Recovery
Create an outbound AI voice agent for a debt recovery agency.The agent should contact customers with overdue balances,verify their identity, inform them of the outstanding amount,and offer payment options (full payment, installment plan).If the customer agrees to pay, send a payment link via SMS.If they dispute the debt, transfer to a specialist.Always remain compliant, respectful, and non-aggressive.
Real Estate - Lead Qualification
Create an outbound AI voice agent for a real estate agency.The agent should call new leads, qualify them by asking about budget,preferred location, property type (buy or rent), and timeline.Score each lead as hot, warm, or cold based on their answers.If the lead is hot, schedule a property viewing and transferto an agent. Send a follow-up email with property listingsmatching their criteria. Professional and knowledgeable tone.
Government - Citizen Services
Create an inbound AI voice agent for a government public service office.The agent should answer citizen inquiries about permits, documentrequirements, office hours, and service locations. Schedule in-personappointments for permit applications and document submissions.Collect the citizen's name, request type, and preferred appointment date.Send a confirmation SMS with appointment details and required documents.If the request is sensitive or requires human review, transfer toa case officer. Tone should be clear, neutral, and helpful.Support English and Spanish.
Airlines - Passenger Support
Create an inbound AI voice agent for an airline.The agent should handle booking changes, flight status inquiries,seat selection, baggage information, and check-in assistance.Collect the passenger's booking reference and last name forverification. If a flight is disrupted, offer rebooking optionsand send the updated itinerary by email. For complex itinerariesor refund requests, transfer to a senior agent.Tone should be calm, efficient, and reassuring.Support English, French, Spanish, and German.
Survey & Polling - Automated Research
Create an outbound AI voice agent for a market research firm.The agent should call respondents, introduce the survey purpose,and ask a series of 8-10 structured questions about customersatisfaction. Collect each answer as a variable and log responsesvia API to the research platform. If the respondent wants toopt out, thank them and end the call. If they want to speakto a researcher, schedule a callback. Consistent, neutral toneto avoid interviewer bias. Support English and Spanish.
PearlVibe Documentation
Full guide on creating and customizing agents with PearlVibe.
Once your agent is ready, run test calls directly from the platform to hear how it sounds, verify the conversation flow, and confirm that actions (API calls, transfers, emails) fire correctly.
Use your complimentary minutes for testing. Iterate on the prompt, variables, and actions until the agent handles your scenarios cleanly.
Assign a phone number to your agent. All plans include at least one US number. You can purchase additional numbers or port existing ones from the Phone Numbers settings.
Once you subscribe to a plan, you get access to agents, phone numbers, and call minutes. Each call minute is deducted from your plan’s included minutes - once exhausted, your credits are used.
Full Access to Activities
Engage in both inbound and outbound activities with no restrictions.
Included Agents & Phone Numbers
Concurrent agents and at least one US phone number included in every plan.
Auto-Recharge - We recommend activating auto-recharge to automatically top up your credits when they fall below a threshold, ensuring uninterrupted service.
Credit limits - When credits drop below zero, your concurrent agents per activity are reduced to one. If your debt reaches 10% of your monthly subscription price, all activities are suspended until you recharge.