Welcome to NLPearl

What is NLPearl?

NLPearl is an AI agent platform that lets you create, deploy, and manage AI agents that hold real conversations with your customers - inbound and outbound, at scale. Our flagship AI voice agents handle real phone conversations, built on a proprietary speech-to-speech architecture that delivers natural, low-latency, full-duplex voice in 20+ languages. With Pearl Text, you can also deploy AI text agents across SMS, WhatsApp, email, and chat - and connect both for continuous, cross-channel customer experiences. PearlVibe - your AI agent engineer - builds your agents, configures their logic, and connects them to your tools automatically.

Pearl Voice

AI voice agents that handle real phone conversations - inbound and outbound - in 20+ languages.

Pearl Text

AI text agents that message your customers across SMS, WhatsApp, email, and chat.

Example Use Cases

Inbound

Use Case	Description
Inbound Call Handling	Answer incoming calls, resolve questions, collect information, and route to the right team - 24/7, at scale.
Technical Support & Troubleshooting	Guide customers through issue resolution step by step, collect diagnostic info, and escalate when needed.
Order Tracking & Status Inquiries	Let customers call to get instant updates on their order, shipment, or delivery status.
FAQ & Knowledge Base	Handle high-volume repetitive questions automatically without tying up human agents.
Complaint Handling	Capture customer complaints, collect context, log them in your CRM, and route to the right team.
Returns & Refunds Processing	Walk customers through return or refund requests, collect required details, and initiate the process.
Account Management	Handle address changes, subscription updates, password resets, and account inquiries via voice.
Appointment Scheduling	Book, confirm, and reschedule appointments from inbound calls with real-time calendar integrations.
Customer Onboarding	Welcome new customers, collect required information, and walk them through next steps automatically.
Job Candidate Screening	Pre-qualify candidates, ask screening questions, and schedule interviews automatically.
Internal Operations	Automate internal workflows - HR surveys, team reminders, shift confirmations, or field report collection.

Outbound

Use Case	Description
Outbound Sales & Prospecting	Call leads, qualify prospects, pitch your offer, and book meetings.
Lead Qualification	Pre-qualify leads through dynamic conversations, score them with variables, and sync results to your pipeline.
Appointment Reminders	Send reminder calls ahead of scheduled appointments to reduce no-shows by up to 70%.
Payment & Billing Follow-ups	Automate payment reminders, invoice confirmations, and collections calls.
Debt Collection	Run personalized collections outreach, capture promises to pay, and log outcomes in your CRM.
Post-Service Follow-up	Check in after an intervention, measure satisfaction, and trigger upsell or renewal flows.
Re-engagement Campaigns	Reach out to inactive customers, revive abandoned carts, or reactivate dormant accounts.
Upsell & Cross-sell Calls	Proactively offer upgrades, add-ons, or complementary products after a purchase or at renewal time.
Warranty & Renewal Reminders	Notify customers when a contract, subscription, or warranty is about to expire.
Event & Webinar Registration	Invite, confirm registration, and send reminders ahead of events or webinars.
Order Status & Delivery Updates	Proactively notify customers of order confirmations, shipping updates, or delivery issues.
Product Recall & Compliance Notices	Reach affected customers with regulatory or safety notices at scale.
Loyalty & Retention Programs	Call at-risk customers, offer incentives, and collect churn feedback before it’s too late.
Alert & Notification Calls	Trigger outbound calls for critical events - fraud alerts, order status updates, or system incidents.
Emergency & Crisis Notifications	Broadcast mass alert calls for outages, incidents, or urgent operational situations.

How It Works

Build your agent

Use PearlVibe to define your agent type, personality, knowledge base, conversation logic, and connected actions - while seamlessly integrating your tools - all through a prompt-driven interface.

Deploy on your channels

For voice, assign a phone number or connect your own SIP-compatible VoIP provider. For text, connect your messaging channels (SMS, WhatsApp, email, chat). Then launch inbound lines or outbound campaigns - your agent starts handling real conversations immediately.

Monitor and optimize

Track performance with real-time analytics, review post-call and post-chat transcripts and summaries, and iterate on your agent’s behavior.

What You Can Do

Build Your Agent

PearlVibe

Design your agent’s type, personality, knowledge, conversation flow, and actions, while seamlessly integrating your tools - all from a single prompt-driven interface.

Variables

Collect, store, and manipulate data during conversations - from user inputs to CRM lookups.

Deploy & Connect

Inbound

Deploy agents on inbound lines to answer calls, resolve questions, and route to the right team.

Outbound

Launch outbound campaigns to reach leads, qualify prospects, and follow up at scale.

Monitor & Optimize

Call Analytics

Track success rates, sentiment, call duration, cost breakdown, and more from a unified dashboard.

Post-Call Data

Access structured summaries, transcripts, recordings, and extracted variables for every call.

What is NLPearl?

Pearl Voice

Pearl Text

Example Use Cases

Inbound

Outbound

How It Works

What You Can Do

Build Your Agent

PearlVibe

Variables

Deploy & Connect

Inbound

Outbound

Monitor & Optimize

Call Analytics

Post-Call Data

Next Steps

Getting Started

API Quick Start

Stay Connected

Join Our LinkedIn Community

​What is NLPearl?

Pearl Voice

Pearl Text

​Example Use Cases

​Inbound

​Outbound

​How It Works

​What You Can Do

​Build Your Agent

PearlVibe

Variables

​Deploy & Connect

Inbound

Outbound

​Monitor & Optimize

Call Analytics

Post-Call Data

​Next Steps

Getting Started

API Quick Start

​Stay Connected

Join Our LinkedIn Community

What is NLPearl?

Example Use Cases

Inbound

Outbound

How It Works

What You Can Do

Build Your Agent

Deploy & Connect

Monitor & Optimize

Next Steps

Stay Connected