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Telegram cover
Telegram cover

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Telegram Channel

Connect your Pearl Text agent to Telegram through a Telegram bot. Pearl replies using the flow, knowledge, and actions defined in your Pearl, across both inbound conversations and outbound campaigns. To connect Telegram, you first create a bot directly inside the Telegram app using BotFather, then paste the bot token into the platform.

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Step 1 - Create your Telegram bot

1

Create a Telegram account

If you don’t have one yet, download Telegram and create an account.
2

Find BotFather

In Telegram’s contact search, look for BotFather (the official Telegram bot for creating bots) and open the conversation.
Searching for BotFather in Telegram
3

Start the conversation

Send the /start command to BotFather. It replies with the list of available commands.
BotFather /start command
4

Create a new bot

Send the /newbot command. BotFather will ask you to choose a name for your bot.
The name must always end with bot (for example MySupportBot or my_support_bot).
BotFather /newbot command and bot name
5

Save your token

Once the bot is created, BotFather sends you a message containing the link to talk to your bot and an access token. Keep this token - you’ll need it to connect the bot to the platform.
Treat the token like a password. Anyone with it can control your bot, so don’t share it publicly.
BotFather bot creation confirmation and token

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Step 2 - Connect Telegram on the platform

1

Open the Text Channel settings

On the platform, go to Settings, then open the Text Channel page.
2

Connect to Telegram

Select Telegram and start a new connection.
Connect Telegram from the Text Channels page
3

Enter the bot details

  • Token: paste the access token you received from BotFather.
  • Channel Name (optional): give the connection a name to identify it later.
Connect Telegram dialog with bot token and channel name
4

Save and test

Save the connection, then message your bot on Telegram to confirm Pearl replies as expected.
5

Assign the channel to a Pearl

Open the Pearl you want to use for inbound or outbound conversations, go to Settings, and set the connected Telegram bot as its Text Channel.
Assign the Telegram channel to a Pearl from its settings

Inbound

Deploy your agent on inbound channels to answer incoming Telegram messages instantly.

Outbound

Launch outbound Telegram campaigns to reach customers proactively.