Call Analytics

NLPearl gives you a detailed analytics dashboard for every campaign, so you can track performance, understand what Pearl is doing on your calls, and optimize your strategy as results come in.

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The analytics toolbar

A toolbar sits at the top of the dashboard. Use it to set the time range for every card and to export a report.

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Choose your time range

By default the dashboard shows the last 30 days. Open the date picker to jump to a preset — Today, Yesterday, Last 7 days, This week, This month — or set a custom Start and End date. Every card updates to match.

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Export a report

Click Print to turn the current view into a shareable report. The report is formatted for print — a light theme with one card per page. It adds a header with your project name and the selected period, and a footer with the generation date.

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Call Status Breakdown

This card shows how your calls are distributed across their final statuses. The headline is your total number of calls for the period. Each status is a segment of the distribution bar, sized by its share of the total. The pills below the bar list every status with its call count. Statuses you’ll see: On outbound campaigns, a toggle lets you switch the whole card between All calls and Answered calls (the calls a person actually picked up: Completed, Successful, and Unsuccessful).

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Average Call Duration

The average length of your calls, measured from the moment the person picks up or starts interacting with Pearl. Useful to:

• Detect drop-offs
• Monitor engagement quality
• Measure attention span

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Success Rate

The percentage of calls that met the success definition you set for your Pearl — booking a meeting, confirming information, or anything else you defined as a success. The headline is your average success rate over the selected period, weighted by call volume.

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Events

Events are the actions Pearl took during conversations. The headline shows the total number of events and the average per answered call. Each row breaks down one action three ways:

• Count — how many times it occurred.
• Per call — the average number of times per answered call.
• Share of events — its portion of all events triggered.

Tracked actions include:

• Message Taken
• SMS Sent
• Call Transferred
• Calendar Booked
• Email Sent

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Tags

Tags are the Indicator Tags you defined when creating your Pearl — labels like Interested, Callback Requested, or Wrong Number that Pearl applies automatically based on how each conversation goes. The headline highlights your most-used tag and its share of calls. Each tag shows its color, its count, and its share of calls — the percentage of calls it was applied to.

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Calls Heatmap

The heatmap shows when calls happen across the week — every cell is a day-and-hour slot, and brighter cells mean more activity. The headline calls out your busiest slot. Use it to find the best times to call (outbound) or to staff for demand (inbound). Two controls let you adjust the view:

• Color — toggle a color scale on or off.
• Timezone — read the grid in the timezone that matters to you.

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Pickup Rate

The percentage of outbound calls answered by your contacts. The headline is your average pickup rate for the period. It tells you how reachable your audience is, so you can fine-tune your calling hours.

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Sentiment Analysis

The emotional tone of your conversations, detected from customer responses across five levels. The headline names the dominant sentiment and its share of calls.

• Negative
• Slightly Negative
• Neutral
• Slightly Positive
• Positive

Each level lists its call count and share of calls, so you can watch satisfaction trends and adjust Pearl’s tone.

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Costs

Your total and per-period call costs, with a headline total and a trend over time — so you can see how usage affects your credit.

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Inbound vs Outbound

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Summary

With NLPearl Analytics you get full visibility into your campaigns’ performance. Use these insights to fine-tune your strategy, lift your success and pickup rates, and optimize every conversation.