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Pearl Settings cover
Pearl Settings cover
In this step, you can customize your chat agent’s identity and behavior by setting its name, personality, timezone, and Pearl Model.

Agent Name

To define your agent’s identity:
  • Agent Name – Set your Pearl’s name (e.g., Joe, Victoria). This is the name it will use when chatting with customers. Max 25 characters, required.
Agent Name in Pearl Settings

Pearl Model

The Pearl Model defines the intelligence, speed, and cost profile of your agent. Chat agents run on a single model, Pearl Swan.
Pearl Model (Pearl Swan) in Pearl Settings

High Reasoning · Higher Latency · Standard Rate
Our standard model for chat agents, built to handle any text-based use case with reliable reasoning and natural responses.
Since Pearl Swan is the only model available for chat agents, the selector is fixed on it.

Personality

Your AI agent can take on a wide range of personalities, from natural and professional to wild, fictional, or downright iconic.
Personality selection in Pearl Settings
Create your own personality. You’re not limited to the predefined list. Type any description in the Personality field and select Use “<your text>” as a custom personality to define your own.
Choose wisely. Your agent’s personality will shape how it behaves in every interaction. Personality is optional, only Agent Name and Timezone are required.
The personalities below are examples to give you a feel for the range available. The full list is loaded in the app and may evolve over time.

Timezone

Define the timezone of the agent. This influences time-related actions, such as booking meetings.
Timezone selection in Pearl Settings