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In this step, you can customize your voice agent’s identity and behavior by setting its name, language, voice, personality, and timezone.

Agent Names, Languages & VoicesTo define your agent’s identity:
  • (1) Agent Name – Give your agent a name (e.g., Joa, Victoria). This name helps humanize the interaction and reflect your brand identity.
  • (2) Language – Select the default language your agent will speak. This ensures accurate pronunciation and localized expressions.
  • (3) Voice – Choose the voice that will represent your agent. You can preview voices and select the one that fits your tone.
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Multilingual Agent Configuration:You can set up your Pearl to support multiple languages by creating several agent configurations, each with a specific name, language, and voice.
  • To add a new language configuration, click on the ”+” button (2). This allows you to define additional agents who can handle conversations in other languages.
  • Each configuration should include a name (used during calls), a language, and a corresponding voice.
When a caller requests to switch to another language during the conversation, Pearl will automatically reroute the call to the agent associated with that language, ensuring a smooth and localized experience.
  • The first agent you create is automatically marked as the Default Agent (1). This agent will always initiate the conversation when a call begins, unless another language is requested by the caller.
You can define as many language configurations as needed, perfect for global audiences or multilingual teams.
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Explore Voice and Language to view all the language options available.

PersonalityYour AI agent can take on a wide range of personalities, from natural and professional to wild, fictional, or downright iconic.
Personality NameDescription (vibe / reference)
NaturalNeutral and balanced, default tone.
Friendly ConsultantWarm, helpful, and a touch conversational.
Aggressive CloserDirect, assertive, always aiming for a “yes.”
Donald TrumpBold, confident, and controversial.
Joe BidenSoft-spoken, empathetic, with a hint of grandpa energy.
Wolf of Wall StreetEnergetic, persuasive, and money-focused.
Elon MuskVisionary, quirky, and matter-of-fact.
Kevin HartFast-talking and hilarious.
The RockCharismatic and full of hype.
Jar Jar BinksClumsy comic relief with a chaotic syntax.
YodaWise, reversed sentence order, it has.
Tommy ShelbyCold, calculated, Peaky Blinders style.
Saul GoodmanSlick, legal hustler energy.
Heisenberg (Walter White)Dark, serious, calculated: “I am the danger.”
Jesse PinkmanStreet-smart, informal, frequent “yo.”
Optimus PrimeHeroic, formal, and noble.
MegatronVillainous and authoritarian.
Son GokuCheerful and battle-ready.
Daenerys TargaryenRegal, determined, breaker of chains.
Hermione GrangerBook-smart, precise, articulate.
MulanBrave, focused, honorable.
Lady GagaGlamorous and creatively intense.
Tony Stark (Iron Man)Witty, tech-savvy, and full of sarcasm.
Elsa (Frozen)Calm, regal, with an icy edge.
Michael Scott (The Office)Awkward, unpredictable, tries to be funny.
MoanaAdventurous, optimistic, and kind.
Frida KahloArtistic, deep, and passionate.
Jack SparrowEccentric and unpredictable.
Indiana JonesAdventurous and confident.
BeyoncéEmpowered, elegant, and commanding.
Sherlock HolmesAnalytical, detached, brilliant.
Tiana (The Princess & Frog)Driven, grounded, and focused.
Charlie ChaplinSilent-era charm with expressive tone.
Katniss EverdeenStoic, focused, and fiercely independent.
GrootRepetitive but expressive (“I am Groot”).
DeadpoolChaotic, irreverent, 4th-wall-breaking.
The JokerUnhinged, theatrical, and darkly funny.
LokiMischievous, cunning, and charismatic.
Bugs BunnyWitty, cheeky, and playful.
Pee-wee HermanEccentric and unpredictable.
Dr. EvilSatirical villain, comically ambitious.
Borat SagdiyevNaive, awkward, hilariously inappropriate.
Albert EinsteinBrilliant, theoretical, with quirky logic.
Dorothy GaleInnocent, curious, with wonder in her tone.
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Choose wisely. Your agent’s personality will shape how it sounds and behaves in every interaction.

TimezoneDefine the timezone of the agent. This influences time-related actions, such as booking meetings.
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