> ## Documentation Index
> Fetch the complete documentation index at: https://developers.nlpearl.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Webhooks
> Understand the webhook payloads sent by NLPearl.AI for lead and call events in real time.
***
## Overview
When configuring a Pearl, you can set up webhooks to receive real-time notifications at key moments of the call lifecycle. The webhooks available to you depend on whether your Pearl is configured for **Inbound** or **Outbound** activity.
Access to the **Call Webhook** only.
Access to both the **Call Webhook** and the **Lead Webhook**.
The **Call Webhook** payload is identical whether it originates from an Inbound or Outbound Pearl. The **Lead Webhook** is exclusive to Outbound campaigns, as leads are a concept specific to outbound call management.
Use webhooks only when an **external tool needs event notifications**. For actual automations tied to how a call ended, rely on **[Post-Call Actions](/pages/postcall)** instead.
***
## Webhook Types
Triggered at the start and end of every call. Available for both Inbound and Outbound Pearls.
Triggered every time a lead changes status. Available for Outbound Pearls only.
***
## Webhook Version
Select the version that matches your Pearl configuration. **V2 is the recommended version** and is selected by default.
In V2, all JSON payload keys use **camelCase** (e.g. `pearlId`, `phoneNumber`, `collectedData`).
***
## Call Webhook Payload
The **Call Webhook** is triggered at the start and at the end of every call. It provides comprehensive data about the call, including its outcome, duration, transcript, and any information collected during the conversation.
> Available for both **Inbound** and **Outbound** Pearls.
### Payload Fields
| Field | Type | Description |
| -------------------- | ---------------- | ------------------------------------------------------------------------------------------------------------ |
| `id` | `string` | The unique identifier of the call. |
| `pearlId` | `string` | The unique identifier of the Pearl used during this call. |
| `startTime` | `datetime` | The date and time when the call processing started. |
| `conversationStatus` | `int (enum)` | The status of the conversation. See [Conversation Statuses](#conversation-statuses) below. |
| `status` | `int (enum)` | The overall technical status of the call. See [Call Statuses](#call-statuses) below. |
| `from` | `string` | The phone number from which the call was made. |
| `to` | `string` | The phone number to which the call was made. |
| `name` | `string` | The name associated with the call, if available. |
| `duration` | `integer` | The duration of the call in seconds. |
| `recording` | `string` *(URL)* | A URL to the call recording, if recording is enabled. |
| `transcript` | `object[]` | The full conversation transcript as a list of messages. See [Transcript Message](#transcript-message) below. |
| `summary` | `string` | A concise AI-generated summary of the conversation. |
| `collectedInfo` | `object[]` | Structured data points collected during the call. See [Collected Info](#collected-info) below. |
| `tags` | `string[]` | Tags or labels triggered during the conversation based on your Pearl configuration. |
| `isCallTransferred` | `boolean` | Whether the call was transferred to a human agent or external number. |
| `overallSentiment` | `int (enum)` | The overall emotional tone detected from the client. See [Sentiment Values](#sentiment-values) below. |
| `leadId` | `string` | The unique identifier of the associated lead, if the call is linked to one. Otherwise `null`. |
### Conversation Statuses
| Value | Code | Description |
| --------------- | ---- | ------------------------------------------------------------------------- |
| `NeedRetry` | 10 | The call will be retried. |
| `InCallQueue` | 20 | The call is queued and waiting to be placed. |
| `OnCall` | 40 | The call is currently in progress. |
| `VoiceMailLeft` | 70 | Pearl reached voicemail and left a message. |
| `Success` | 100 | The conversation ended with a successful outcome as defined in the Pearl. |
| `NotSuccessful` | 110 | The conversation ended without achieving the defined success criteria. |
| `Completed` | 130 | The conversation was completed (neutral outcome). |
| `Unreachable` | 150 | The lead could not be reached after all attempts. |
| `Blacklisted` | 220 | The number is blacklisted and will not be contacted. |
| `QueueAbandon` | 300 | The call was abandoned while in the queue. |
| `Error` | 500 | An error occurred during the conversation. |
The definition of **Success** and **NotSuccessful** is configured at the Pearl level. Refer to the [Create a Pearl](/pages/create_pearl#pearl-name) page for more details.
### Call Statuses
| Value | Code | Description |
| ------------ | ---- | -------------------------------------------------------------- |
| `InProgress` | 3 | The call is currently active. |
| `Completed` | 4 | The call ended normally. |
| `Busy` | 5 | The line was busy when the call was placed. |
| `Failed` | 6 | The call could not be connected due to a technical issue. |
| `NoAnswer` | 7 | The call was not answered within the configured ring duration. |
| `Canceled` | 8 | The call was canceled before being connected. |
### Transcript Message
Each entry in the `transcript` array represents a single message in the conversation.
| Field | Type | Description |
| ----------- | ------------ | ---------------------------------------------------- |
| `role` | `int (enum)` | The speaker: `Pearl` (2) or `Client` (3). |
| `content` | `string` | The text content of the message. |
| `startTime` | `float` | The timestamp (in seconds) when the message started. |
| `endTime` | `float` | The timestamp (in seconds) when the message ended. |
### Collected Info
Each entry in the `collectedInfo` array represents a variable captured during the call.
| Field | Type | Description |
| ------- | -------- | ------------------------------------------------------ |
| `id` | `string` | The ID of the variable as configured in your Pearl. |
| `name` | `string` | The display name of the variable. |
| `value` | `any` | The value collected for this variable during the call. |
### Sentiment Values
| Value | Code | Description |
| ------------------ | ---- | ------------------------------------------------------------------------------- |
| `Negative` | 1 | Clear signals of anger, disappointment, or distress. |
| `SlightlyNegative` | 2 | Some negative emotions present, but overall tone remains close to neutral. |
| `Neutral` | 3 | Balanced, objective, or factual - no significant positive or negative leanings. |
| `SlightlyPositive` | 4 | More positive cues than negative, though enthusiasm is mild. |
| `Positive` | 5 | Positive emotions, enthusiasm, satisfaction, or gratitude. |
### Example Payload
```json theme={null}
{
"id": "64f3c300e4b0d3a5f1c9e299",
"pearlId": "64f3b9ffe4b0d3a5f1c9e100",
"startTime": "2024-06-01T10:15:00Z",
"conversationStatus": "Success",
"status": "Completed",
"from": "+18005550100",
"to": "+14155552671",
"name": "John Doe",
"duration": 142,
"recording": "https://recordings.nlpearl.ai/calls/64f3c300e4b0d3a5f1c9e299.mp3",
"transcript": [
{
"role": "Pearl",
"content": "Hi John, this is Pearl calling on behalf of Acme Corp. How are you today?",
"startTime": 0.0,
"endTime": 4.2
},
{
"role": "Client",
"content": "I'm good, thanks. What's this about?",
"startTime": 4.8,
"endTime": 7.1
}
],
"summary": "The lead was informed about the Premium plan and expressed interest in a follow-up.",
"collectedInfo": [
{
"id": "var_001",
"name": "Interested In Plan",
"value": "Premium"
}
],
"tags": ["interested", "callback-requested"],
"isCallTransferred": false,
"overallSentiment": "SlightlyPositive",
"leadId": "64f3c2a1e4b0d3a5f1c9e271"
}
```
***
## Lead Webhook Payload
The **Lead Webhook** is triggered every time a lead changes status - at the beginning and at the end of a call. It contains all relevant information about the lead and its current state.
> Available for **Outbound** Pearls only.
### Payload Fields
| Field | Type | Description |
| --------------- | ---------------------- | -------------------------------------------------------------------------------------------- |
| `id` | `string` *(ObjectId)* | The unique identifier of the lead in the NLPearl.AI system. |
| `pearlId` | `string` | The unique identifier of the Pearl associated with this lead. |
| `externalId` | `string` | The ID from an external system such as a CRM, for cross-referencing. |
| `phoneNumber` | `string` | The phone number of the lead. |
| `timeZone` | `string` | The time zone assigned to the lead. |
| `status` | `int (enum)` | The current status of the lead. See [Lead Statuses](#lead-statuses) below. |
| `created` | `datetime` | The date and time when the lead was created. |
| `callsId` | `string[]` | A list of all call IDs associated with this lead. |
| `callData` | `object` *(key-value)* | Custom variables provided before the call to personalize the Pearl conversation. |
| `collectedData` | `object` *(key-value)* | Data collected **during** the call. Keys correspond to variable IDs configured in the Pearl. |
### `callData` vs `collectedData`
| | `callData` | `collectedData` |
| ----------- | -------------------------------------------- | -------------------------------------------------------- |
| **When** | Provided before the call | Filled during the call |
| **Purpose** | Personalizes the Pearl's script and opening | Captures outcomes and responses from the conversation |
| **Example** | `{ "firstName": "John", "plan": "Premium" }` | `{ "confirmBooking": true, "rideTime": "Friday 12:00" }` |
### Lead Statuses
| Value | Code | Description |
| ------------------ | ---- | ------------------------------------------------------------------------- |
| `New` | 1 | The lead has just been added, no call attempted yet. |
| `NeedRetry` | 10 | The call will be retried according to the retry configuration. |
| `InCallQueue` | 20 | The lead is queued and waiting for a call to be placed. |
| `WrongCountryCode` | 30 | The phone number does not match the campaign's country code. |
| `OnCall` | 40 | The lead is currently in an active call. |
| `VoiceMailLeft` | 70 | Pearl reached voicemail and left a personalized message. |
| `Success` | 100 | The conversation ended with a successful outcome as defined in the Pearl. |
| `NotSuccessful` | 110 | The conversation ended without achieving the success criteria. |
| `Completed` | 130 | All attempts are done (neutral outcome). |
| `Unreachable` | 150 | The lead could not be reached after all retry attempts. |
| `Blacklisted` | 220 | The number is blacklisted and will not be contacted. |
| `QueueAbandon` | 300 | The call was abandoned while in the queue. |
| `Error` | 500 | An error occurred while processing this lead. |
The definition of **Success** and **NotSuccessful** is set at the Pearl level. Refer to the [Create a Pearl](/pages/create_pearl#pearl-name) page for details.
### Example Payload
```json theme={null}
{
"id": "64f3c2a1e4b0d3a5f1c9e271",
"pearlId": "64f3b9ffe4b0d3a5f1c9e100",
"externalId": "crm-lead-00482",
"phoneNumber": "+14155552671",
"timeZone": "America/New_York",
"status": "Success",
"created": "2024-06-01T09:00:00Z",
"callsId": [
"64f3c300e4b0d3a5f1c9e299"
],
"callData": {
"firstName": "John",
"email": "john.doe@example.com",
"plan": "Premium"
},
"collectedData": {
"confirmBooking": true,
"dropOffLocation": "Orly Airport",
"rideTime": "Friday at 12:00",
"userIntent": "Book a taxi to the airport"
}
}
```
**V1 is a legacy version.** We recommend migrating to V2 for access to additional fields like `collectedData` on leads and a more consistent structure.
In V1, all JSON payload keys use **PascalCase** (e.g. `PearlId`, `PhoneNumber`, `CollectedInfo`).
***
## Call Webhook Payload
The **Call Webhook** is triggered at the start and at the end of every call.
> Available for both **Inbound** and **Outbound** Pearls.
### Payload Fields
| Field | Type | Description |
| -------------------- | ---------------- | --------------------------------------------------------------------------------------------------------------- |
| `Id` | `string` | The unique identifier of the call. |
| `PearlId` | `string` | The unique identifier of the Pearl used during this call. |
| `RelatedId` | `string` | The unique identifier of the related inbound or outbound entity (e.g. campaign ID). |
| `StartTime` | `datetime` | The date and time when the call processing started. |
| `ConversationStatus` | `int (enum)` | The status of the conversation. See [Conversation Statuses](#conversation-statuses-v1) below. |
| `Status` | `int (enum)` | The overall technical status of the call. See [Call Statuses](#call-statuses-v1) below. |
| `From` | `string` | The phone number from which the call was made. |
| `To` | `string` | The phone number to which the call was made. |
| `Name` | `string` | The name associated with the call, if available. |
| `Duration` | `integer` | The duration of the call in seconds. |
| `Recording` | `string` *(URL)* | A URL to the call recording, if recording is enabled. |
| `Transcript` | `object[]` | The full conversation transcript as a list of messages. See [Transcript Message](#transcript-message-v1) below. |
| `Summary` | `string` | A concise AI-generated summary of the conversation. |
| `CollectedInfo` | `object[]` | Structured data points collected during the call. See [Collected Info](#collected-info-v1) below. |
| `Tags` | `string[]` | Tags or labels triggered during the conversation. |
| `IsCallTransferred` | `boolean` | Whether the call was transferred to a human agent or external number. |
| `OverallSentiment` | `int (enum)` | The overall emotional tone detected from the client. See [Sentiment Values](#sentiment-values-v1) below. |
| `LeadId` | `string` | The unique identifier of the associated lead, if applicable. Otherwise `null`. |
V1 includes an additional `RelatedId` field referencing the inbound or outbound entity. This field does not exist in V2.
### Conversation Statuses
| Value | Code | Description |
| --------------- | ---- | ------------------------------------------------------------------------- |
| `NeedRetry` | 10 | The call will be retried. |
| `InCallQueue` | 20 | The call is queued and waiting to be placed. |
| `OnCall` | 40 | The call is currently in progress. |
| `VoiceMailLeft` | 70 | Pearl reached voicemail and left a message. |
| `Success` | 100 | The conversation ended with a successful outcome as defined in the Pearl. |
| `NotSuccessful` | 110 | The conversation ended without achieving the defined success criteria. |
| `Completed` | 130 | The conversation was completed (neutral outcome). |
| `Unreachable` | 150 | The lead could not be reached after all attempts. |
| `Blacklisted` | 220 | The number is blacklisted and will not be contacted. |
| `QueueAbandon` | 300 | The call was abandoned while in the queue. |
| `Error` | 500 | An error occurred during the conversation. |
### Call Statuses
| Value | Code | Description |
| ------------ | ---- | -------------------------------------------------------------- |
| `InProgress` | 3 | The call is currently active. |
| `Completed` | 4 | The call ended normally. |
| `Busy` | 5 | The line was busy when the call was placed. |
| `Failed` | 6 | The call could not be connected due to a technical issue. |
| `NoAnswer` | 7 | The call was not answered within the configured ring duration. |
| `Canceled` | 8 | The call was canceled before being connected. |
### Transcript Message
| Field | Type | Description |
| ----------- | ------------ | ---------------------------------------------------- |
| `Role` | `int (enum)` | The speaker: `Pearl` (2) or `Client` (3). |
| `Content` | `string` | The text content of the message. |
| `StartTime` | `float` | The timestamp (in seconds) when the message started. |
| `EndTime` | `float` | The timestamp (in seconds) when the message ended. |
### Collected Info
| Field | Type | Description |
| ------- | -------- | ------------------------------------------------------ |
| `Id` | `string` | The ID of the variable as configured in your Pearl. |
| `Name` | `string` | The display name of the variable. |
| `Value` | `any` | The value collected for this variable during the call. |
### Sentiment Values
| Value | Code | Description |
| ------------------ | ---- | ------------------------------------------------------------------------------- |
| `Negative` | 1 | Clear signals of anger, disappointment, or distress. |
| `SlightlyNegative` | 2 | Some negative emotions present, but overall tone remains close to neutral. |
| `Neutral` | 3 | Balanced, objective, or factual - no significant positive or negative leanings. |
| `SlightlyPositive` | 4 | More positive cues than negative, though enthusiasm is mild. |
| `Positive` | 5 | Positive emotions, enthusiasm, satisfaction, or gratitude. |
### Example Payload
```json theme={null}
{
"Id": "64f3c300e4b0d3a5f1c9e299",
"PearlId": "64f3b9ffe4b0d3a5f1c9e100",
"RelatedId": "64f3c1ffe4b0d3a5f1c9e200",
"StartTime": "2024-06-01T10:15:00Z",
"ConversationStatus": "Success",
"Status": "Completed",
"From": "+18005550100",
"To": "+14155552671",
"Name": "John Doe",
"Duration": 142,
"Recording": "https://recordings.nlpearl.ai/calls/64f3c300e4b0d3a5f1c9e299.mp3",
"Transcript": [
{
"Role": "Pearl",
"Content": "Hi John, this is Pearl calling on behalf of Acme Corp. How are you today?",
"StartTime": 0.0,
"EndTime": 4.2
},
{
"Role": "Client",
"Content": "I'm good, thanks. What's this about?",
"StartTime": 4.8,
"EndTime": 7.1
}
],
"Summary": "The lead was informed about the Premium plan and expressed interest in a follow-up.",
"CollectedInfo": [
{
"Id": "var_001",
"Name": "Interested In Plan",
"Value": "Premium"
}
],
"Tags": ["interested", "callback-requested"],
"IsCallTransferred": false,
"OverallSentiment": "SlightlyPositive",
"LeadId": "64f3c2a1e4b0d3a5f1c9e271"
}
```
***
## Lead Webhook Payload
The **Lead Webhook** is triggered every time a lead changes status - at the beginning and at the end of a call.
> Available for **Outbound** Pearls only.
### Payload Fields
| Field | Type | Description |
| ------------- | ---------------------- | ------------------------------------------------------------------------------------------ |
| `Id` | `string` *(ObjectId)* | The unique identifier of the lead in the NLPearl.AI system. |
| `OutboundId` | `string` | The unique identifier of the outbound campaign or configuration associated with this lead. |
| `ExternalId` | `string` | The ID from an external system such as a CRM, for cross-referencing. |
| `PhoneNumber` | `string` | The phone number of the lead. |
| `TimeZone` | `string` | The time zone assigned to the lead. |
| `Status` | `int (enum)` | The current status of the lead. See [Lead Statuses](#lead-statuses-v1) below. |
| `Created` | `datetime` | The date and time when the lead was created. |
| `CallsId` | `string[]` | A list of all call IDs associated with this lead. |
| `CallData` | `object` *(key-value)* | Custom variables provided before the call to personalize the Pearl conversation. |
V1 uses `OutboundId` to reference the campaign. V2 replaces this with `pearlId` and adds the `collectedData` field to expose data collected during the call.
### Lead Statuses
| Value | Code | Description |
| ------------------ | ---- | ------------------------------------------------------------------------- |
| `New` | 1 | The lead has just been added, no call attempted yet. |
| `NeedRetry` | 10 | The call will be retried according to the retry configuration. |
| `InCallQueue` | 20 | The lead is queued and waiting for a call to be placed. |
| `WrongCountryCode` | 30 | The phone number does not match the campaign's country code. |
| `OnCall` | 40 | The lead is currently in an active call. |
| `VoiceMailLeft` | 70 | Pearl reached voicemail and left a personalized message. |
| `Success` | 100 | The conversation ended with a successful outcome as defined in the Pearl. |
| `NotSuccessful` | 110 | The conversation ended without achieving the success criteria. |
| `Completed` | 130 | All attempts are done (neutral outcome). |
| `Unreachable` | 150 | The lead could not be reached after all retry attempts. |
| `Blacklisted` | 220 | The number is blacklisted and will not be contacted. |
| `QueueAbandon` | 300 | The call was abandoned while in the queue. |
| `Error` | 500 | An error occurred while processing this lead. |
### Example Payload
```json theme={null}
{
"Id": "64f3c2a1e4b0d3a5f1c9e271",
"OutboundId": "64f3c1ffe4b0d3a5f1c9e200",
"ExternalId": "crm-lead-00482",
"PhoneNumber": "+14155552671",
"TimeZone": "America/New_York",
"Status": "Success",
"Created": "2024-06-01T09:00:00Z",
"CallsId": [
"64f3c300e4b0d3a5f1c9e299"
],
"CallData": {
"FirstName": "John",
"Email": "john.doe@example.com",
"Plan": "Premium"
}
}
```
***
## Differences Between V1 and V2
| | V1 | V2 |
| ---------------------------------- | --------------- | ----------------- |
| **JSON key format** | `PascalCase` | `camelCase` |
| **Lead: campaign reference** | `OutboundId` | `pearlId` |
| **Lead: post-call collected data** | ❌ Not available | ✅ `collectedData` |
| **Call: entity reference** | `RelatedId` | ❌ Removed |
***
## Setting Up Webhooks
You can configure webhook URLs directly in your Pearl or outbound campaign settings.
Navigate to the Pearl or outbound campaign you want to configure and open its settings panel.
Scroll to the **Webhooks** section in the configuration form.
Toggle the **Webhooks** setting to **On**. Webhooks are off by default, and the URL fields only appear once it's enabled.
Provide the endpoint URLs for the webhooks you want to receive. Your server must respond with an HTTP `200 OK` to acknowledge receipt.
* **Call Webhook** - available for **Inbound** and **Outbound** Pearls.
* **Lead Webhook** - available for **Outbound** Pearls only.
For each webhook (Call and Lead), you can attach a **Credential** so NLPearl.AI authenticates its requests to your endpoint:
1. Enable the **Credentials** toggle under the webhook URL.
2. Select an existing **Token**, or create one with **Add New** (use **Edit** to update an existing one).
The selected credential is sent with every webhook delivery, letting your server verify the request genuinely originates from NLPearl.AI. Available for both Inbound (Call Webhook) and Outbound (Call + Lead Webhook) Pearls.
Credentials work the same way as in the [API Node](/pages/api_action#credentials-authentication). A token created here can be reused across your webhooks.
Make sure your webhook endpoint is publicly accessible and responds within a reasonable timeout. NLPearl.AI does not retry failed webhook deliveries by default.
***
Learn how to create and configure outbound campaigns, including webhook setup.
Explore the full call object structure returned by the API.
